Enhancing the Capabilities of Recently Employed Sales Representatives

This non-training interventional project outlines efforts to enhance the competencies of recently employed sales representatives in ways other than regular training. The project pinpointed areas for development and proposed eight interventions to achieve organizational objectives for customer satisfaction .

Analysing the situation

Detailed background information about the project, analysis, measurement criteria. and areas of intervention

Designing the interventions

The initial design document. It includes eight specific interventions based on previous analysis

Intervention example(Ernie the chatbot)

This section showcases a non-instructional intervention using a chatbot to improve employee performance